Frequently Asked Questions

How long does a custom order take?

Custom orders typically take 5–7 business days to create and prepare for shipment. We'll keep you updated every step of the way!

What materials do you use?

All of our products are handmade using high-quality beads, pens, and craft materials. We take pride in sourcing materials that are durable and beautiful.

How long does shipping take?

Standard shipping takes 3–7 business days after your order has been fulfilled. You'll receive a tracking number as soon as your order ships.

Can I customize my order?

Absolutely! We love creating custom pieces. Reach out to us before placing your order to discuss your ideas and we'll do our best to bring your vision to life.

What if I'm not happy with my order?

Your satisfaction is our top priority. If you're not happy with your order, please contact us within 7 days of receiving it and we'll make it right.